Your Cart

My Account

Return & Refund Policy

Effective Date: 01/28/2025

Thank you for shopping with us! We strive to provide high-quality books and excellent customer service. This Return & Refund Policy outlines your rights and our processes regarding returns, refunds, and exchanges.

1. Return Eligibility

  • We accept returns for books within 30 days of the purchase date.
  • Books must be in their original condition, unused, and with any attached tags or seals intact.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service at info@booksoro.com to request a return authorization.
  2. Provide your order number and reason for the return.
  3. Once approved, we will guide you on how to return the item.

3. Refund Process

  • Approved returns will be processed for a refund within 14 business days after we receive the returned item.
  • Refunds will be issued to the original payment method used at the time of purchase.
  • Please note that shipping costs are non-refundable, and you will be responsible for return shipping fees unless the return is due to our error.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item, please contact us for further instructions.

5. Non-Returnable Items

  • Gift cards are non-returnable and non-refundable.

6. Contact Us

For any questions regarding returns or refunds, feel free to contact our customer service team:

Thank you for choosing our bookstore! We appreciate your business and aim to ensure your satisfaction.